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Refund Policy

REFUND ACKNOWLEDGEMENT & NON-DISCLOSURE AGREEMENT
退款确认书及保密协议

1. DEFINITIONS 定义

The following terms shall have the meanings set out below throughout this document:

以下术语在本文件中具有以下所列含义：

1.1 Confidential Information 保密信息
Information provided by Traderpreneur Xcellence (“TX”) to you in written, graphic, records, machine readable or other form concerning the course, business, clients, suppliers, finances and other areas of TX’s business or products, including without limitation the Course Materials. This does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party.

指TX以书面、图表、记录、机器可读或其他形式向您提供的有关课程、业务、客户、供应商、财务及TX业务或产品其他方面的信息，包括但不限于课程材料。不包括：非因披露方过失而已属公众知悉的信息、法院或监管机构要求披露的信息，以及披露方已持有或掌控的信息。

1.2 Course Materials 课程材料
The information provided by TX to accompany a course provided as part of the Services in hard copy or electronic form. All Course Materials are strictly for illustration purposes only and shall not be interpreted as a promise or guarantee of earnings or results.

指TX为配合服务中所提供课程而以印刷或电子形式提供的信息。所有课程材料仅供参考说明，不得被解读为任何盈利或成果的承诺或保证。

1.3 Fees
The fees paid by you to TX or any other party directed by TX for the Services.

指您就服务向TX或TX指定的任何其他方所支付的费用。

1.4 Intellectual Property Rights 知识产权
Copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.

指版权、数据库相关权利、专利权、表演者权利、外观设计及注册外观设计、商标、与保密信息相关的权利及其他全球范围内的知识产权（已注册或未注册）。

1.5 Online Course 线上课程
The delivery by TX of an online course pursuant to which you learn Course Materials remotely.

指TX以远程方式提供的线上课程，供您学习课程材料。

1.6 Physical Course 线下课程
A course taught by TX at the designated venue which you attend in person.

指TX在指定场地教授、由您亲身出席的线下课程。

1.7 Services 服务
The provision of the Online Course and/or the Physical Course and/or the Course Materials together with such other services as agreed from time to time and purchased by you through our event, online or by telephone.

指提供线上课程和/或线下课程和/或课程材料，以及您通过活动、网络或电话购买的其他经双方不时约定的服务。

2. REFUND TERMS & CONDITIONS 退款条款与细则

Please read the following terms carefully. By submitting this form, you confirm that you have read, understood, and agreed to all conditions stated herein.

请在申请前仔细阅读以下条款。提交退款表格即表示您已阅读、理解并同意本协议中所有条款。

2.1 Refund Eligibility 退款资格

  • Refund requests in respect of the Fees will only be considered if submitted within the stipulated refund window communicated to you at the time of purchasing the Services.

  • Refunds are only applicable where you have not completed more than the allowable portion of the Online Course or Physical Course content, as determined by TX at its sole discretion.

  • No refund of Fees will be granted if you have accessed any Course Materials, attended any Online Course or Physical Course session, received coaching, or utilised any bonuses included in the Services package.

  • TX reserves the right to approve or reject any refund request at its sole and absolute discretion.

退款申请须在购买服务时所告知的退款期限内提交。若您已获取任何课程材料、出席线上或线下课程、接受辅导或使用任何服务配套附赠内容，则不予退还费用。TX保留批准或拒绝任何退款申请的最终权利。

2.2 Refund Process & Timeline 退款流程与时间

  • Approved refunds of Fees will be processed within 14–30 working days from the date of TX’s written approval.

  • Refunds will be issued via the original payment method used to pay the Fees where possible. Alternative arrangements may be made at TX’s discretion.

  • Any merchant fees, processing fees, or administrative charges incurred in connection with the payment of Fees are non-refundable.

已批准的费用退款将在TX书面批准之日起14至30个工作日内处理。退款将尽可能通过原付款方式退还。与费用支付相关的所有商家手续费及行政费用概不退还。

2.3 Termination of Access to Services 服务访问终止

  • Upon approval of the refund, your right to access all Services — including but not limited to the Online Course, Physical Course, Course Materials, LMS, and community groups (WhatsApp, Discord, Circle) — will be immediately and permanently revoked.

  • You agree not to re-access, attempt to access, or assist any third party in accessing any part of the Services or Course Materials after this agreement takes effect.

退款获批后，您使用所有服务（包括但不限于线上课程、线下课程、课程材料、学习系统及社群）的权利将即时且永久撤销。您同意不再访问或协助他人访问任何服务或课程材料。

3. NON-DISCLOSURE & CONFIDENTIALITY AGREEMENT 保密协议

By agreeing this document, you acknowledge having had access to Confidential Information and/or Course Materials forming part of the Services provided by TX, and agree to the following confidentiality obligations. Capitalised terms used in this section shall have the meanings given to them in Section 1 (Definitions).

申请人同意本文件，即表示承认曾接触TX所提供服务中的保密信息及/或课程材料，并同意以下保密义务。本部分所用大写术语具有第一部分（定义）中赋予的含义。

3.1 Obligations in respect of Confidential Information 保密信息义务

  • You agree NOT to copy, reproduce, distribute, sell, share, screenshot, or in any way disclose any Confidential Information (including Course Materials) to any third party, whether in digital or physical form.

  • You agree NOT to use any Confidential Information or Course Materials for personal commercial gain, competitive purposes, or to create derivative works.

  • You agree NOT to post, upload, or transmit any Confidential Information or Course Materials on any social media platform, website, forum, or messaging application.

  • You agree NOT to teach, coach, or replicate any Confidential Information, Course Materials, or TX’s proprietary trading methodology to any other individual or group, whether on a paid or unpaid basis.

  • All Intellectual Property Rights in and to the Course Materials and any other Confidential Information shall at all times remain vested in TX. Nothing in this agreement shall be construed as transferring any Intellectual Property Rights to you.

您同意不以任何形式复制、分发、出售、截图或披露任何保密信息（包括课程材料）给第三方；不将保密信息或课程材料用于商业目的或创作衍生作品；不在任何平台发布TX保密信息；不向他人教导或复制TX的专有交易方法。课程材料及保密信息的所有知识产权始终归属TX所有，本协议不构成任何知识产权转让。

3.2 Duration 保密期限

Your confidentiality obligations under this Section 1 shall remain in full force and effect permanently and shall survive the termination of your enrolment in any Services with TX, including after the processing of this refund.

您在第一部分下的保密义务永久有效，并在您与TX的服务关系终止（包括退款处理后）仍继续完全生效。

3.3 Consequences of Breach 违约后果

  • Any breach of this Non-Disclosure Agreement may result in legal action, including but not limited to claims for damages, injunctive relief, and recovery of all Fees refunded to you.

  • TX reserves the right to pursue all available legal remedies under applicable Malaysian law, including the Copyright Act 1987, the Intellectual Property Rights legislation, and any other relevant legislation.

  • You acknowledge that any breach of this agreement in respect of Confidential Information or Course Materials may cause irreparable harm to TX and that monetary damages alone may be an insufficient remedy.

违反本保密协议可能导致法律诉讼，包括索赔、禁制令及追回全部已退还费用。TX保留依据马来西亚法律（包括1987年版权法）寻求一切法律救济的权利。您承认任何违约行为可能对TX造成无法弥补的损害。

Contact Us

To submit a refund request or ask about this policy, please reach us through our Contact Us page or contact:

Traderpreneur Xcellence Sdn Bhd
Email: [email protected]
Website: https://txedugroup.com

Last updated: November 2026